Shipping, Delivery & Returns
Shipping
3D FunPrintz ships to Europe, Australia, Canada, New Zealand and the USA.
For other areas of the world, please contact us and, if possible, we will try to accommodate your request.
Our shipping options are as follows:
In the UK
In other parts of the world
Please note that this option can take upto 42 days to arrive. (We do not use this option for Australia and New Zealand, as this could take upto 12 weeks).
Estimated delivery is 6-7 working days
Estimated delivery is 5-7 working days.
In the event of a tracked shipment being lost in the post, we will take responsibility for refunding/replacing the item. In the event that untracked shipping services are chosen, the buyer is responsible for claiming for the loss from Royal Mail. Proof of postage will be provided in the event of postal loss. In the event we cannot provide proof of postage, we will refund/replace the item.
When you place an order, we will Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the nearest 100g.
Delivery
If we accept an order for delivery outside of the UK, you may need to pay import duties or other taxes, as this is not included in the purchase price. Please note that this may extend your delivery time, depending upon how busy customs is in your area. Unfortunately, this is out of our control.
If untracked shipping methods are chosen, we are not liable in the event of loss or damage by the postal service. We will provide you with proof of postage to enable you to submit a claim to Royal Mail for compensation for the lost goods. In the event we cannot provide stamped proof of postage, we will refund or replace the goods immediately. If Tracked shipping methods are chosen and the goods are lost or damaged by the postal service, we will refund or replace lost items immediately.
Returns
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) In all other cases, return postage is the responsibility of the purchaser.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper. This time period includes the time for us to receive and process your return and allows your bank to process our refund request.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as quickly as possible with instructions detailing how to return items from your order.
